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Helpdesk2018-10-19T16:16:05+00:00

HELP DESK

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IT Vault’s service desk technicians is available 24 hours a day, 7 days a week and each individual is dedicated to provide an exemplary service consisting of answering end user questions, troubleshooting issues and facilitating solutions to known problems.

IT VAULT TICKETING SYSTEM

Using our technologically advanced ticketing system, our helpdesk technicians are able to create and log ticket requests, provide updates on previously raised tickets as well as submitting and closing incoming ticket requests sent via email and telephone.

REMOTE IT SUPPORT

Utilising leading edge remote-access technology our technicians can rectify your issues without having to visit your offices in most cases, as well as providing you with up-to-date industry best practices designed to increase systems and workforce efficiency. This service is available 24/7 and if you are operating on a limited budget, you will also benefit from our competitive pricing.

NETWORK MONITORING

Having downtime in an IT infrastructure can massively impact the operations of the business from customer satisfaction to employee productivity. Our 24-7-365 Network Monitoring will proactively inspect every aspect of your network to find the root cause of a problem within your IT infrastructure and reduce defect rates and system downtime.

THIS SERVICE IS SUITABLE FOR YOU IF

  • You’re an SME with limited internal resources.
  • You’re looking for a capable service desk team which can achieve results in line with your budget.
  • You have recently experienced system downtime and would like to monitor and prevent any further network interruptions.

WHAT CAN IT VAULT DO FOR YOU

  • 24hr Support Line.
  • Provide help with usage of specific programs, apps or softwares.
  • Assist with malfunctioning equipment.
  • Log incidents/tickets using the IT Vault ticketing system
  • Provide status updates on previously opened tickets.
  • Attend ticket requests via supplied emails alias.
  • All Inbound calls are answered in person.